Privacy Policy

Biryani House ("we," "us," or "our") operates biryanihousega.com (the "Site") and provides dine-in, catering, phone, and online ordering services. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our Site or services, you agree to the practices described here.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact form: name, email address, and message when you reach out to us.
• Reservation requests: phone number, requested date, time, and party size.
• Phone orders: when you call to place an order or make a reservation, our AI phone assistant and staff collect your name, phone number, order or delivery details, and may record the call for order accuracy and quality purposes.
• Catering inquiries: event details and contact information you provide when requesting a quote.

We also automatically collect limited technical information when you visit our Site, such as your browser type, device type, and pages visited, using cookies and similar technologies (see Section 3).

2. How We Use Your Information

• To respond to inquiries and confirm reservations or orders
• To process and prepare your order for pickup, delivery, or catering
• To send order or reservation confirmations and updates
• To improve our Site, menu offerings, and customer experience
• To comply with legal obligations

We do not sell your personal information.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to operate our Site (e.g., remembering your cookie preference) and, where enabled, to understand how visitors use our Site through analytics tools. When you first visit, you'll be asked to accept or decline non-essential cookies via our cookie banner. You can change your choice at any time by clearing your browser's local storage for this Site, or through your browser's cookie settings.

4. Third-Party Services

We work with the following third-party services, each governed by their own privacy policies:

• Online ordering: orders placed through our "Order Online" button are processed by Toast.
• Delivery platforms: Uber Eats and DoorDash, if you choose to order through them.
• Phone ordering assistant: our AI phone assistant is powered by Vapi.ai; order and payment processing is handled through our Clover point-of-sale system.
• Social media: links to our Facebook and Instagram are provided for your convenience; your interactions there are governed by those platforms' own privacy policies.
• Website analytics: where enabled, we may use Google Analytics to understand aggregate Site usage.

5. Data Sharing & Disclosure

We share information only as needed to fulfill your request (for example, sharing your reservation details with our restaurant staff), with the service providers listed above, or when required by law. We do not share your information with third parties for their own marketing purposes.

6. Data Security

We use reasonable administrative and technical safeguards to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

You may contact us at any time to request access to, correction of, or deletion of your personal information, or to ask questions about how it's used. You can also manage cookie preferences as described in Section 3.

8. Children's Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:
Biryani House · 3455 Peachtree Pkwy #201, Suwanee, GA 30024
Phone: +1 (678) 771-5266
Email: [email protected]